Refund & Return Policy

At Chillervino we understand that circumstances can change. That’s why we offer a clear, transparent return process designed to be fair to our customers while aligning with the policies of the premium manufacturers and suppliers we work with.

Please review the details below carefully before initiating a return.

30-Day Return Policy

Chillervino accepts return requests within 30 days of delivery.

To be eligible for a return:

• The product must be unused, uninstalled, and in original packaging
• All manuals, accessories, and components must be included
• The product must be returned in new condition

Returns must be approved in advance by our support team.

Restocking Fees

Certain manufacturers charge a restocking fee (typically up to 15%). This will be confirmed before your return is approved.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Original shipping costs are non-refundable.

Damaged or Defective Products

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage so we can assist you with a replacement or resolution.

Refund Processing

Once the returned product is received and inspected, refunds are issued to the original payment method within 5-10 business days.

Manufacturer Warranty

All products sold by Chillervino include the original manufacturer warranty provided by the brand. Warranty terms vary by manufacturer.

Questions and Support 

If you have any questions about this policy or need help with a return, contact us:

📧 info@chillervino.com
📞+1(844) 244-5572